Originally Posted HERE
Preparing for the Conversation
There are five mutual learning purposes in a difficult conversation:
First, learning their story. Exploring the other person’s perspective is always helpful. What information do they see that we missed or don’t have access to? What past experiences influence them? What is their reasoning for why they did what they did? What were their intentions? How did our actions impact them? What do they think we are contributing to the problem? What are they feeling? What does this situation mean to them? How does it affect their identity? What’s at stake?